NOVA89| FAQS

For any queries, you can reach us on our Contact Us page. Alternatively, you can email us at contact@nova89.com
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed and shipped within 1 business day from the order date. Please note that we don't ship on weekends.

Please contact us if you have received incorrect, missing, and/or defective products. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
You can submit a refund request via our Make a return page

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept Shop Pay, Apple Pay and Google Pay.

We process orders between Monday and Friday. We currently offer standard delivery (4 working days) and express shipping ( 2-3 working days). Please note that we do not ship on weekends.
We currently offer free standard delivery on orders over £60. Occasionally, we may run promotional offers for free shipping. This will be clearly advertised on our website when available

We only ship to the United Kingdom
You will not be charged custom duties or import tax as we only ship to the United Kingdom

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within 30 days after the purchase is made.
We offer full and partial refunds.
All refund requests will be assessed and an outcome provided within 21 days of the products being returned. Refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 21 day of receipt of the returned item(s). Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

We only offer free returns via our prepaid labels. Any other method, the customer is liable.
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
If you checked out with Klarna, please refer to our returns policy for refund guidance.

Frequently Asked Questions