Shipping Policy
At NOVA89, we aim to deliver your order as quickly and efficiently as possible. Please read below for details on how we handle shipping.
Where We Ship
We currently ship to addresses within the United Kingdom only. Unfortunately, we do not offer international shipping at this time.
Shipping Methods & Timeframes
We use trusted carriers including Evri, Royal Mail, InPost, and DPD to deliver your orders. All orders are shipped via standard delivery, which typically takes 3–5 working days.
Please note:
- Orders are processed within 1–2 working days after your order is placed.
- We do not ship on weekends or public holidays.
Shipping Costs
We offer flat-rate shipping on all orders, with fees displayed at checkout.
We offer free standard shipping on orders over £60. Occasionally, we may run promotional offers for free shipping at different order values — these will be clearly advertised on our website when available.
Order Tracking
At this time, we do not provide order tracking. If you have any questions about your shipment or need help with your order, please reach out to us at contact@nova89.com
Missing or Delayed Orders
If your order hasn’t arrived within the expected time frame or you believe it may be missing, please get in touch with us as soon as possible. You can contact us at:
Email: contact@nova89.com
We’ll do our best to investigate and resolve any issues.
Duties & Taxes
As we currently ship only within the United Kingdom, no international duties or taxes apply.